7 Misconceptions about employee retention.

When it comes to employee engagement, there is a first and obvious principle: you can’t engage someone who isn’t there. Employee retention is integral to employee engagement. Having a clear understanding of your turnover rate and why employees leave your company fundamental to your engagement strategy, talent acquisition efforts, and long-term planning.

ANZ Direct Case study

Employees who interact daily with customers will perform to a higher standard if they are engaged with their work. ANZ boosted their customer service team’s engagement and retention levels through Power2Motivate, which resulted in a positive effect on customer service.

Aristocrat Case Study

As a global leader in the gaming solutions industry, Aristocrat Leisure Limited's purpose is to create the world's greatest gaming experience every day. Being a self-proclaimed ideas company at heart, Aristocrat understands the value of creating a culture that encourages employees to be innovative and creative, no matter which country or department they work in.

Award Winning Programme - Brother Case Study

We worked collaboratively with Brother to create a promotional engagement campaign that would encourage and incentivise members of reseller organisations to buy Brother products. We helped them develop a Brother-branded platform that used gamification elements to drive engagement.

Award-Winning Program - Cisco Case Study

Together, Cisco and Power2Motivate created a program that successfully rewarded Cisco resellers for their brand loyalty and stewardship. When the project began, Cisco sought out Power2Motivate to create a platform that could effectively optimise the performance of its global partner network.

Award-Winning Programme - Fujitsu Imaging Rewards

With the help from Power2Motivate, PFU was able to successfully improve its channel incentive programme by personalising its rewards and bridging the communication gap through an easy-to-use digital platform.

Building 4 Loyal Generations

Organisations are having difficulties creating schemes that align with the wants and needs of each generation - Centennials, Millennials, Generation X and Baby Boomers.

Employee engagement programmes institutionalise leadership behaviours

There is ample evidence that employee engagement programmes drive bottom-line results. Gathering initiatives such as incentives, training, recognition, and rewards into one cohesively communicated and measured programme strengthens the internal brand and inspires employees to contribute towards organisational goals in a mutually beneficial manner.

Engaged employees provide better customer service

A culture of excellent customer care does not just happen. To create one, you must first foster a culture of engagement and recognition. Smart leaders know it’s their people who are the lifeblood of an organisation, and asking them to commit to the company vision requires letting them know you value them.

Ford Case Study

The Ford Guild programme was established to enhance the customer experience at a dealership level. Measured against benchmarks set by the company around customer satisfaction, sales and service performance. Ford recognises important individuals and dealers that deliver success, contribute to building a customer-focused culture, motivate and coach their team.

Getting the most from you channel incentives

Businesses that rely on resellers to move their products understand that motivating this elusive group is an essential, yet challenging, part of their business. Channel, or dealer incentive, programmes differ from other types of incentive programmes.

Great programme communications inspire, drive results

Companies that benefit fully from their employee reward programmes do so by putting thoughtful consideration into all supporting elements, not the least of which is communications.

How can you measure the ROI of a loyalty programme?

Power2Motivate’s aim is to provide organisations around the world with the tools they need to drive engagement and increase customer and channel partner loyalty. With this whitepaper we would like to highlight the ways in which ROI on a loyalty programme may be measured.

How important are loyalty programmes to a brand’s marketing strategy?

The importance of customer and channel partner loyalty as part of a larger marketing strategy; with focus on customer experience, social media and consumer expectations and attitudes. Further, we identify the synergy between marketing and customer loyalty programmes and how combining the two can result in effective campaigns, rich data and a sound model for business improvement.

Lumo Case study

Lumo engaged us to help develop an employee reward and engagement campaign to reinforce their five brand values. With support from the lead account manager and executive team, we developed a plan to bring Lumo’s vision to life. From the programme design and voice to the key metrics tracked, everything was developed to ensure high engagement levels and a return on investment.

NEC Case study

Working with channel partners to service their customers, NEC had quarterly incentive programmes in place to maintain relationships, drive engagement and sustain loyalty – but they weren’t achieving the behavioural shift the company was looking for.

Novartis Case study

Consolidated and consistent reward programmes are vital for multi-national organisations. We provided Novartis with a solution which unified their company values, whilst maintaining the understanding that reward and recognition is not a “one-size-fits-all” process.

Picking Your Perks

Benefits and perks are often lumped under the same category, yet they are two slightly different things. While they are both non-wage items, benefits are relatively standard features that supplement salaries whereas perks are considered added bonuses.

Reward, Recognise & Retail. Seven Success Factors For Building An Employee Recognition Culture

Power2Motivate’s aim is to provide organisations around the world with the tools they need to drive engagement and increase customer and channel partner loyalty. With this whitepaper we would like to highlight the ways in which ROI on a loyalty programmes may be measured.

Stellar Case study

Without recognition being standardised, there is a lack of synergy between the company’s organisational values and employees.With offices in multiple cities across the globe, Stellar needed to align their recognition process across the business so that all employees were engaged and recognised regardless of location.

The Importance of Social Recognition and Why Colleagues and Peers Rule

Social Recognition is defined as the process whereby employees create meaningful relationships with each other. It harnesses the power of sharing workplace challenges and successes while instantly enabling employees to thank, publicly share, and acknowledge the great work they do together as colleagues and peers.

The secret to better customer engagement

When examining the various ways in which a business can improve its bottom line, many organisations may fall into the trap of believing that attracting new customers is the most crucial goal. It’s an idea that makes sense - the more people interacting with your company and purchasing its products and services, the more cash flow you should see coming in.

 

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