Customer Success Manager London (Account Manager)

Role: Customer Success Manager (Account Manager)
Location: Queen Street, London EC4R 1BR
Salary & Benefits: £40,000 + Commission + Pension + Healthcare + iPhone X + 25 Days of annual leave!
Posting Date: 28 May 2019

The Company

Power2Motivate is the global leader in performance improvement.
We're a global company with the most advanced Incentive, Loyalty and Reward & Recognition cloud-based SaaS product in the market which means we are used by many of the world’s most recognised brands.
With a combination of smart technology, passionate people and excellent customer service,
we offer our clients a straightforward yet powerful solution that delivers results.
Our company has grown 100% year on year and we're hugely ambitious. We are looking for a Customer Success Manager (Account Manager) to join our UK team.  The successful candidate will be work alongside leaders in the industry and have the opportunity to grow with the company. You'll have exposure to all aspects of the business, providing you with an opportunity to improve your skill set (specifically around Reward & Recognition Programmes, Channel Incentive Programmes, Customer Loyalty Programmes, Sales Incentives, Travel Incentive Programmes & Years of Service Programmes) giving you well rounded knowledge of the industry.
We have a funky office in Queen Street minutes from Mansion House and Cannon Street tube stations, with our own bar and all the mod cons!

The Role

A Customer Success Manager (Account Manager) is a trusted advisor on influencing our clients on the best strategies to enable success of their programmes.  In turn, this fosters longevity and growth of accounts for Power2Motivate through the identification
of new opportunities within existing accounts and ensuring strong customer satisfaction.

  1. Implementation of best practice recognition, reward and loyalty strategies.

  2. Design and deliver proposals to improve performance of customer programmes and growth of Power2Motivate revenue.

  3. Manage customer accounts from implementation to day to day operation.

  4. Manage customer success executives assigned to support your accounts.

  5. Completes monthly and quarterly business reviews with customers on performance of their programmes.

  6. Ensure we receive the best possible net promoter scores from clients each quarter.

  7. Prepare marketing and communication plans for all client programmes to ensure total success.

  8. Keep abreast of the competition to ensure we are one step ahead at all times.

  9. Forge the best possible relationship with your clients to ensure they are clients for life.



Have demonstrated success in a Customer Success or Account Manager role for a SaaS product
Knowledge of the incentive, loyalty, channel or reward and recognition industry (Desirable)
You'll have a strong commercial mind-set - you generally get what 'business' is all about
Your attention to detail will be first rate. You don't miss a beat.
You're adept at building strong, long last relationships both internally and externally
Are not afraid to up-sell & cross-sell as this is a part and parcel of the role
Hold a bachelor’s degree or equivalent (Preferred)
Please submit your resume along with a cover letter explaining why we should interview you (no more than 500 words!)
Closing Date for applications is: Friday 28th June 2019