Here is our guide on how to use engagement metrics to improve an employee's experience in your organisation.
It is clear that employee engagement is a valuable and important metric in the workplace. Equally as important is how organisations use those insights - and take action accordingly.
Here is our guide on how to use engagement metrics to improve an employee's experience in your organisation.
According to the KPMG 2019 Future of HR Report, to "attract and retain needed talent, companies must deliver a new kind of employee experience - one that feels personal, relevant, and responsive to individual needs." This comes as no surprise in today's world of unprecedented change, where each employee's personal needs and working preferences now vary dramatically.
So how can an organisation and its leaders strategically use engagement metrics to personalise and improve an employee's experience in their workplace?
Step 1 - Digest the information you do have so you can identify the information you still need
As we noted early last year, employee engagement surveys can be a good start in gathering metrics, yet many are completed solely on an annual basis. Therefore, these survey results provide a snapshot of engagement only during that specific time of year.
For those in leadership positions to have a holistic understanding of what their team members are feeling, thinking and experiencing throughout the entire year, they must first take the time to fully review, digest and reflect on the survey results currently available to them.
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Are there any common themes amongst team members?
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Are there any warning signs that require more insights?
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Are there any clear areas for improvement?
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Are there any questions not being asked that should be?
Step 2: Develop a series of personalised surveys aligned to your team's needs
Once a leader has reviewed the information and gained a thorough understanding of current engagement levels within their team, they are then in a much better position to develop a series of strategic and personalised team surveys - shorter, easier and more frequent surveys that directly align to team and individual employee needs.
For example, if a leader identifies that their team is not fully satisfied with current incentives and benefits offered, then a short team survey can be used to focus solely on this topic, asking anonymous, open-ended questions such as:
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What is the one workplace benefit you currently do not have access to, but wish you did?
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What is one incentive you feel your team could benefit most from?
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How do you prefer to be recognised and rewarded for your particular work?
The survey results will provide the niche insights needed to drive any necessary change within teams and for individual employees while aligning incentives to provide a more personalised workplace experience.
Step 3: Communicate the results and take action for improvement
While the most important element of an employee survey is participation, next is the follow-up; the visible action taken by leaders based on the results.
By openly communicating and sharing the results of these personalised surveys with their teams, it tells each individual member that their thoughts and opinions have been heard - and that their leader is going the extra mile to listen, act and ensure their employee experience is an ongoing priority.
Bringing it all together
Employee engagement metrics can be the key source to taking action and achieving real change for your workforce. That is why all Power2Motivate solutions include features such as customised reporting for your organisation to have easy access to the insights needed to not just measure employee engagement, but to constantly improve it.
If you'd like to learn more, speak to the engagement experts at Power2Motivate UK today or request a demo.